Frequently Asked Questions
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Why cant I see prices?
Only logged in customers kan see prices. You have to be logged in and have an account with us to be able to see prices
How Does i-Pay Work?
1 Select i-Pay as your payment option during checkout 2 Select your bank from the list presented 3 Login to the i-Pay portal using your internet banking credentials 4 Select an account to pay from (If you only have one account, it will be automatically selected for you and this step will be skipped) 5 The automated process will navigate and populate the relevant fields on your behalf in the background 6 Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App 7 Once you have successfully authorised your payment, the transaction is marked as complete 8 I-Pay sends notification to the seller on the outcome of the transaction and inturn, the seller will process your order immediately. There is no need to send through a proof of payment and no need to wait for the funds to reflect in the seller’s bank account.
What's the cost of using i-Pay?
With i-Pay you can make payments easily and securely without paying a cent. All you need is to be registered for internet banking with your bank. Just use your internet banking details to logon through our i-Pay Platform. In certain cases, there can be a cost based on your banking package. EG: Transacting from a savings accounts usually have a “withdrawal/transaction” fee
What advantages do I have from paying with i-Pay?
You have a lot of advantages. In particular, you can expect: faster delivery of the goods you order online, because the merchant receives confirmation of the transaction immediately after you set up the transfer order, so he can dispatch merchandise very quickly. with i-Pay you don't need to register. you don't require a credit card, learn new passwords, or go to the effort of keeping a virtual bank account, such as a wallet. thanks to the two-factor authentication procedure (with confidential login details and confirmation code) using i-Pay is more secure than paying with a credit card or eWallet. no need to type in information a second time, which is potentially a source of error. all payment information that the bank requires for the transfer is already there (populated for you). That's what makes this payment method so convenient.